| Question.41 Which of the following is used to identify potential issues with a proposed change prior to implementation? (A) Request form (B) Rollback plan (C) End-user acceptance (D) Sandbox testing |
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Answer: D
| Question.42 Which of the following is the proper way for a technician to dispose of used printer consumables? (A) Proceed with the custom manufacturer’s procedure. (B) Proceed with the disposal of consumables in standard trash receptacles. (C) Empty any residual Ink or toner from consumables before disposing of them in a standard recycling bin. (D) Proceed with the disposal of consumables in standard recycling bins. |
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Answer: D
| Question.43 A BSOD appears on a users workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause? (A) Stop code (B) Event Viewer (C) Services (D) System Configuration |
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Answer: A
| Question.44 A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection? (A) The Windows 10 desktop has Windows 10 Home installed. (B) The Windows 10 desktop does not have DHCP configured. (C) The Windows 10 desktop is connected via Wi-Fi. (D) The Windows 10 desktop is hibernating. |
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Answer: A
| Question.45 Following the latest Windows update, PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in Adobe Reader? (A) Network and Sharing Center (B) Programs and Features (C) Default Apps (D) Add or Remove Programs |
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Answer: C