| Question.46 A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed? A. Inquire about possible changes. B. File a damage report. C. Requisition a new scanner. D. Attempt to clean the scanner. |
46. Click here to View Answer
Correct Answer: A
| Question.47 A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal? (A) CPU 2.5GHz – 4 cores 16GB DDR4 RAM 1TB SSD (B) CPU 3.2GHz – 1 core 16GB DDR4 RAM 4TB SSD (C) CPU 2.5GHz – 2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5 (D) CPU 3.2GHz – 4 cores 8GB DDR4 RAM 500GB HDD |
47. Click here to View Answer
Correct Answer: A
| Question.48 A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message: Paper Jam, Jam in Fuser. Which of the following is the MOST efficient next step the technician should complete? (A) Apply a maintenance kit to the printer. (B) Check the printer paper path to locate any obstructions. (C) Turn the printer on and off to see if the error clears. (D) Replace the fuser. |
48. Click here to View Answer
Correct Answer: B
| Question.49 Which of the following is a valid use for PaaS? (A) Off-site backups (B) An application development environment (C) A virtual server installation and configuration model (D) A web application for asset management |
49. Click here to View Answer
Correct Answer: B
| Question.50 A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed? (A) The print drum is worn and loose, causing the printing to be light in places. (B) The ribbon is low on ink or missing and must be replaced to get proper output. (C) The heating element has failed, and a new one needs to be installed for proper transfer. (D) The wrong type of filament is loaded, preventing it from sticking correctly. (E) The fuser assembly is not calibrated properly, causing it to impact the paper too hard. |
50. Click here to View Answer
Correct Answer: B