| Question.86 A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT? (A) Visually inspect the motherboard capacitors. (B) Verify all case fans are operational. (C) Check that the BIOS version supports the installed CPU. (D) Compare the software requirements with the installed RAM. |
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Correct Answer: A
| Question.87 A user calls the help desk for assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone’s audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task? (A) Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone’s Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone’s screen. (B) Enable NFC and Bluetooth on the Android phone. From the Android phone’s Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap to accept the connection to the speaker when the prompt is displayed on the phone’s screen. (C) Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone’s screen. (D) Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone’s screen. |
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Correct Answer: C
| Question.88 A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens? (A) Power cycle the laptop. (B) Plug in the monitor to the USB port. (C) Adjust the monitor display settings. (D) Power cycle the monitor. |
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Correct Answer: C
| Question.89 A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT? (A) Use another brand of VGA to DisplayPort adapter. (B) Research the issue further and formulate a new hypothesis to test. (C) Ask the user additional clarifying questions regarding the issue. (D) Document the action taken and the outcome. |
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Correct Answer: B
| Question.90 A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required? (A) Dual-channel (B) Triple-channel (C) Single-channel (D) Quad-channel (E) Error correction code RAM |
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Correct Answer: A